How to Control Which Activity Types Show Up in Dropdown When Creating New Activity

2021-11-11

SANDUN Furniture

Only activity type that has component Contact gets listed on the dropdown displayed on the contact summary page -> activities tab.Bulk Email also has component contact, then why it is not shown listed on the dropdown? Some activity types are reserved for system usage which has filter value set to 1 in civicrm_option_value table. These activity types are filtered from the dropdown list.

Email/SMS activity type will only be shown in the dropdown if the contact has a valid email/phone value stored in it

I cannot figure out why some activity types display in the dropdown when adding a new activity, and others do not. For example, on the demo site, I can see that there are many (16 in the screnshot) activity types linked to the "Contact" component:

But when I go to add an activity to a contact on the demo site, I only see 7 options:

What if I wanted to add an activity of a type that is not included in this list of 7? How did those 7 get to this dropdown list?

I'm desperate to figure this out.

Thank you!

Kristin

Â·OTHER ANSWER:

But when I go to add an activity to a contact on the demo site, I only see 7 options:

What if I wanted to add an activity of a type that is not included in this list of 7? How did those 7 get to this dropdown list?

I'm desperate to figure this out.

Thank you!

Kristin

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